Dropdown Options Disappear After Selecting in Klaviyo Form

Question

Hi Klaviyo Community,I’m experiencing an issue with a dropdown field in one of my Klaviyo forms. After selecting an option from the dropdown, the field only shows the selected option and hides all the other options.To troubleshoot, I created a plain HTML page with just the Klaviyo embed code (

and the Klaviyo script). Even on this isolated setup, the issue persists.This suggests that the problem is not caused by my site’s CSS or JavaScript, but rather something with the form or dropdown field settings themselves.Has anyone encountered this behavior before, or is there a recommended way to fix it so that all dropdown options remain visible after selection? Any guidance would be greatly appreciated.Thank you!

Byrne C · Accepted Answer

Hi ​@airalingat,From what you’re describing, this issue does sound like a bug, but without testing it out, I wouldn’t be able to confirm this beyond doubt. I recommend reaching out to our support team at Klaviyo.com/support, so they can look into your account to confirm this, and then get it fixed, if it does end up being a bug.

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