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Contributor I
chandoyle
Contributor I
May 25, 2024
Solved

Edit multi step form

I am able to edit the first step of the form but i don’t see a way to edit the subsequent steps. the default images of hands wrapping a gift and a dog wearing glasses are very off brand for me.

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    Kylie W
    Kylie WAnswer
    Champion & Partner
    May 27, 2024

    Hi @chandoyle 

    Thank you for your question in the Klaviyo Community!

    I believe you are referring to a sign up form? If so, to edit the different stages of the form you simply select on the stage at the top of the page, they will look similar to the below.

    Once selected, then you can use the UI on the left to make the necessary changes.

    I hope this helps 😊

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
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    4 replies

    Kylie W
    Partner - Silver
    Kylie WAnswer
    Champion & Partner
    May 27, 2024

    Hi @chandoyle 

    Thank you for your question in the Klaviyo Community!

    I believe you are referring to a sign up form? If so, to edit the different stages of the form you simply select on the stage at the top of the page, they will look similar to the below.

    Once selected, then you can use the UI on the left to make the necessary changes.

    I hope this helps 😊

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
      eCom2Win_Agency
      Expert Problem Solver II
      eCom2Win_Agency
      May 27, 2024

      Adding to @Kylie W’s great answer:

      If you need to edit the subsequent steps of your sign-up form in Klaviyo, you can use these steps as an outline:

      1. Select the Stage: At the top of the form editor, you'll see different stages (e.g., Step 1, Step 2). Click on the stage you want to edit.
      2. Edit the Content: Once the stage is selected, use the UI on the left to change text, images, and other elements.
      3. Preview Each Step: Make sure to preview each step to ensure everything looks good and is on-brand.

      This should help you replace those off-brand images with ones that better represent your brand.

      Hope this helps :)

      Generate 20% - 40% of your eCommerce store revenue with https://rebrand.ly/eCom2Win!
      Contributor I
      chandoyleAuthor
      Contributor I
      May 27, 2024

      Thanks, yes, now the problem is that when i try to do that i get this message:

      and i don’t see a way to resolve that, thanks@

      Kylie W
      Partner - Silver
      Kylie W
      Champion & Partner
      May 27, 2024

      Hi @chandoyle 

      To allow your customers to move through each stage, you will need to set the ‘After Submit’ to ‘Show Next Step’, like the below:

       For each button (when you select it on the form) this option will show. The ‘Show Next Step’ is required to guide your customer through the form. 

      Thanks for the additional support too @eCom2Win_Marketing 

      Cheers,

      Kylie

      Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
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