Email Product Feed Currency Issue

Question

My company does business in the US, Canada, and AUS. I would like to have my product feed’s price display WITH the Denominator (USD, CAD, AUD), but when I switch the display currency in the template or individual email editor, I am only seeing a standard “$” dollar sign, whereas if I were to switch to almost any other country, the denominator is displayed appropriately.

Is having the actual denominator display possible for these currencies? or am I SOL? It seems like a pretty basic function, especially when many of the businesses using Klaviyo operate in multiple countries.

Taylor Tarpley · Accepted Answer

Hi there @GoDarkBags,To add onto what @Sujalshared, an account can only have one associated currency at a deep-account level. This is probably why you’re only seeing a $ dollar sign show for currency.However, an easy workaround for our international folks is to create different conditional splits in your flows as @Sujalmentions above as the last option, and you can set a different currency for each regional split on the template level!Additionally, I’d check out these similar threads to learn more!Hope this helps!-Taylor

Sujal · Answer

Hey @GoDarkBags!Klaviyo doesn't currently show full currency codes (USD, CAD, AUD) for US, Canada & Australia emails. Here are some options:Custom Code Snippet (For Developers): Add code to insert the symbol dynamically based on currency.Manual Price Display: Include price with the desired denominator (e.g., $10.00 USD) in your text field.Regionalized Templates (if applicable): Create separate templates for each region with the default currency set accordingly.

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