Problem Solver I

Solved

Emails not sending

Forum|Forum|1 year ago
June 27, 2025
5 replies
172 views

Hi all, sorry for this message.

We set up an email for a client in the usual way, but it doesn’t seem to be sending this email out properly.The send volume is in the 100s when it should be in the thousands.

Audience is the same as every week, but for some reason they just aren’t going out. Any tips or is there a tech issue

Best answer by annasophiefc

Hi @boodsta

Thank you for posting in the Community!

It could sound like you have chosen ‘Smart sending’ in terms of timezone, so the campaign will continue sending in a longer period of time. If you choose the local time zone - it will send all campaigns out in one sendout.

Under your campaign (after it has been send out) - you can review the skipped/bounce/etc. reasons that might cause fewer sendouts than expected:

I hope this helps!

RachelF

2025 Champion

Hi @boodsta,

Do you have any other details you could provide? Is it a flow or a campaign? When did this issue start?

VP of Marketing, Happy Wax

B

boodstaAuthor

Problem Solver I

Its a campaign and its the first time it has happened only on our send this afternoon/evening

All segments the same as always, but still minimal numbers sent and no revenue which is very unusual

ross_hopkins

2025 Champion

Hi @boodsta

When you click and open the Campaign now, scroll to the Deliverability section. Are you seeing a high number of emails in the Bounce column?

Thanks,

Ross

B

boodstaAuthor

Problem Solver I

It's all sent now but it took ages. At the start it was saying none had been delivered and for about 2 hours it was under 500. The full amount delivered after over two hours

annasophiefcAnswer

2025 Champion

Hi @boodsta

Thank you for posting in the Community!

It could sound like you have chosen ‘Smart sending’ in terms of timezone, so the campaign will continue sending in a longer period of time. If you choose the local time zone - it will send all campaigns out in one sendout.

Under your campaign (after it has been send out) - you can review the skipped/bounce/etc. reasons that might cause fewer sendouts than expected:

I hope this helps!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

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