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Active Contributor I
March 16, 2023
Solved

Error Message when I try to make my SMS live

  • March 16, 2023
  • 12 replies
  • 398 views

Hello.  I can’t seem to find any information here.  Can you please help.

I’m getting this message when I go to make my SMS live:

Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.

Thank you.

Denise

This topic has been closed for replies.
Best answer by David To

Hello @Denise D,

As that error message states, this typically means you have more than one capture field on your form linked to the $phone_number property.

I would suggest double checking all your input fields in your form and ensure their property options are set accordingly so that you only have one input field configured as $phone_number. 

In my experience, this is typically an easy mistake when you’re working on a multi-step signup form and have two separate phone number input fields in each of the steps.

I hope this helps!

David

 

12 replies

Denise DAuthor
Active Contributor I
March 20, 2023

Thanks.  I am getting this followed by the published message? Everything looks good?

 

David To
Klaviyo Employee
Klaviyo Employee
March 21, 2023

Hey @Denise D,

That’s typically normal behavior! Sounds like you’re on the right track!

If you haven’t had a chance to already, I would recommend checking out our Capture new subscribers with strategic signup forms and Getting started with SMS Academy Courses. They offer a great walk through and recommendations for using signup forms and SMS. They’re also just a great reminder on the basics of these product areas and features.

David