Error Message when I try to make my SMS live

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Hello. I can’t seem to find any information here. Can you please help.

I’m getting this message when I go to make my SMS live:

Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.

Thank you.

Denise

List growth & forms

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David ToAnswer

Klaviyo Employee

Hello @Denise D,

As that error message states, this typically means you have more than one capture field on your form linked to the $phone_number property.

I would suggest double checking all your input fields in your form and ensure their property options are set accordingly so that you only have one input field configured as $phone_number.

In my experience, this is typically an easy mistake when you’re working on a multi-step signup form and have two separate phone number input fields in each of the steps.

I hope this helps!

David

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D

Denise DAuthor

Active Contributor I

Thanks. I am getting this followed by the published message? Everything looks good?

David To

Klaviyo Employee

Hey @Denise D,

That’s typically normal behavior! Sounds like you’re on the right track!

If you haven’t had a chance to already, I would recommend checking out our Capture new subscribers with strategic signup forms and Getting started with SMS Academy Courses. They offer a great walk through and recommendations for using signup forms and SMS. They’re also just a great reminder on the basics of these product areas and features.

David

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