FLOW Emails are being skipped due to "unable to create coupon"

Forum|Forum|1 year ago
February 12, 2025
12 replies
841 views

Hi,

I have an abandoned checkout flow setup. I’ve noticed that the 2nd email in the flow has a 0% send rate and after further investigation i’ve found that the majority of emails are showing “skipped: Unable to create coupon”.

I have a dynamic coupon code set up in klayvio and its showing on my email as ‘CHECKOUT10-PREVIEW’

I’ve recently changed this from the previous code that was there but i’m still getting the same issue?

what have i done wrong? or what else can i do to test/check what the problem with the code is?

thanks

Best answer by Byrne C

Hey @KirstyISLAKOKO,

Did you manage to get this fixed yet? When I see the “Skipped: unable to create coupon” message, it usually means that something’s wrong with the coupon. If possible, could you provide some info about the coupon you’re using, so we can figure this out together? Thanks!

It would be helpful to know:

Name of your Ecommerce integration (Shopify, WooCommerce, ect).
When your coupon is set to expire
Whether these coupons are dynamic coupons that Klaviyo creates, or coupons that you uploaded into Klaviyo.

It seems likely that the issue is either that there aren’t enough coupons left (if they’re uploaded coupons), or that you’re attempting to use coupons with a fixed expiration date in a flow, and that date has passed. If neither of these seem to be the issue, we can take a closer look! Looking forward to your response.

-Byrne

Show previous replies

A

ArtixHub

Contributor I

Daniel221

Contributor I

This issue usually occurs when the coupon settings in your email flow are misconfigured or the coupon pool has run out. Check that the dynamic coupon is properly created, active, and has enough codes available. Once fixed, your flow emails should send normally and include coupons without being skipped.

Get Free Updated Coupons From: https://www.shoppingspout.us/

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