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Contributor I
Oct 26, 2024 9:41 PM UTC
Solved

Flow error not working

Hey 

I am trying to when I click fulfilled order on Shopify a email goes to the customer to say their order is on their way etc. 

I click on flows, select the fulfilment and this error appears. I’ve tried different triggers but the same error appears. I've tried once/ twice a week for weeks now! 

I’ve tried refreshing etc, different browsers, clear cache and different laptops. 

I am on the basic version of Klavijo so I can’t get in touch to log an issue.

Would be great to get the flow set up.

 

    This topic has been closed for replies.
    ArpitBanjara
    Principal User II
    Oct 27, 2024 6:16 PM UTC

    Hey @Lorna 

    even after refreshing, different browsers, clear cache and different laptops, and still not working, then I would suggest Try disconnecting and then reconnecting the shopify integration.

    Its difficult to investigate this without looking more in detail, I hope that helps.

    Cheers

    Arpit Banjara - Lead Email Marketing Specialist at Flowium

    1 reply

    ArpitBanjara
    Principal User II
    Principal User II
    Oct 27, 2024 6:16 PM UTC

    Hey @Lorna 

    even after refreshing, different browsers, clear cache and different laptops, and still not working, then I would suggest Try disconnecting and then reconnecting the shopify integration.

    Its difficult to investigate this without looking more in detail, I hope that helps.

    Cheers

    Arpit Banjara - Lead Email Marketing Specialist at Flowium