"Full-width on mobile" is still not working properly in the new email editor

Hi @Doubleo and welcome back to the Community!

I just checked with our Product team and they are definitely aware of this feature request, however the implementation has yet to be accomplished.

I definitely agree that this is an important feature, so I will make sure to follow up with the team and this thread when there’s an update.

Thanks for being a Community member!

-Brian

Any update on this?

Despite no padding on my email and ‘full width on mobile’ selected - there is STILL padding around my emails…?

Hey @JBK2023 

Thank you so much for reaching out on this. Are you using the classic or new editor for your templates? This might be happening because of a media query adding of left and right padding for mobile only. This is expected behavior since this was the legacy behavior in the classic editor. There is an open engineering ticket to see if we can change this behavior in the future, once we fully transition to the new editor. 
 
In the meantime, I'd suggest matching the background-color with the image color. I am checking with the team if there is any other viable workaround. I am also sending your feedback to the product team to help get this implemented. I will update this thread as soon as there is any new information! Thanks for being part of the Klaviyo Community!

Thank you for your response! I'm currently using the new editor for my templates.

I'm glad to hear that the product team is aware of the issue and is actively working to find a solution for it. While I do have some confusion about why it's taking a bit longer to address what seems to be a basic issue (as you mentioned it's likely a media query), I'm optimistic that a solution will be found soon.

The suggestion to match the background-color with the image color is helpful, and I look forward to hearing if there are any other potential workarounds that the team might suggest.

Thank you for sending my feedback to the product team, and I appreciate your commitment to keeping the Klaviyo community updated on any new information.

PS: I wanted to suggest a feature that could be really helpful for developers or more advanced users. Allowing access to the source code would enable us to fix issues like this in just a few minutes. As a developer myself, I know how much time and frustration it can save when we have that kind of control. Thanks for considering this suggestion!

After making such an effort to create beautiful emails that convert they look sloppy as they all list to the right? Matching the background colour doesn’t fix it entirely it’s shocking that this is a known issue THAT IS NOT FIXED? I’m sorry but this is a very expensive platform and this is a huge issue. 80% of my customers are on mobile…?

@Glossy Boys Fully agreed.  

+1 on this -- this is a silly + painful bug and it looks like it’s been known about for more than a year. Please fix! 

This is an absolute joke, 99% of my customers are on mobile and my designs don’t display as intended.

For $4576.00 per month, Im beginning to question whether this is worth it.

👀😅