Active Contributor IV

"Full-width on mobile" is still not working properly in the new email editor

Forum|Forum|3 years ago
October 31, 2022
24 replies
1764 views

Hi everyone,

This is in regards to an older post that was closed a couple of months ago as “solved”. However, we’re still having issues with this full-width on mobile feature. Has it actually been implemented, or was the topic closed prematurely?

@Taylor Tarpley FYI

Show previous replies

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KatKurek

Contributor I

Hi team

Has this been fixed? I am new to the platform and finding all my mobile optimised format emails are sitting to the left hand side on mobile. Please assist?

Taylor Tarpley

Community Manager

Hi all,

@KatKurek I would investigate the stylings of your blocks to ensure that the padding in your all your blocks is set to 0 and clear any inline styling that might be present in your template. This thread would be helpful!

Additionally, to you all, thank you for sharing your feedback on this feature. As mentioned, if you have already set your margins as well as your paddings to 0, and are still experiencing this, I have submit additional feature requests on your behalf!

I am meeting with the tempalte team this week to receive more insight into this and will share more soon.

-Taylor

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KatKurek

Contributor I

Thank you @Taylor Tarpley. Setting all margins to 0 was my first measure. I am still experiencing issues. It appears with Apple phone only, android looks fine.

M

Matthew

Contributor I

How after over a year has this still not been fixed?

As mentioned in the original post linked in the first post here, the text boxes have an extra 18px padding added to the text on mobile from seemingly nowhere.

This means when using the ‘full width on mobile’ option we can never have a text box and button align properly.
As stated by most people, over 80% of traffic is via mobile, so what, where just supposed to have unaligned content for the majority of our customers?

For the price everyone is paying for this app it’s not acceptable for something so simple to still not have been fixed after 16 months.

H

HiSpark

Contributor I

May I ask if this feature has been fixed?

I am still encountering this issue that seems to have been reported previously, about a year ago.

The problem involves extra padding in mobile view that isn't removed even when full width is enabled, affecting both text and images but not buttons.

This issue was discussed in the following thread: https://community.klaviyo.com/email-templates-and-coupons-32/full-width-on-mobile-in-text-box-not-deleting-extra-padding-on-mobile-view-4607.

Despite enabling the full-width option on mobile, the issue persists, as shown in the attached image.

I am curious to know if there has been any resolution or workaround provided since it was first raised.

C

Cat

Contributor I

Hello all,

I just spent over an hour sending a million test messages trying to work out what i was doing wrong / why the ‘full width on mobile’ toggle makes no difference and my mobile formatting is all ugly and wiggly. Then i found the queries on here from over a year ago, and this more recent chain… and am really disappointed that the issue still seems to be unresolved and that nothing has been done about it. [But at least a bit nice to establish the answer: it’s not me, it’s you, Klaviyo!]