Solved
Gift not working in email tests.
How have imported a gif into my email template but it doesnt appear to play when sent as an email.
It will play at the editing stage but when I send a test - it does not move? Am I doing something wrong?
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Welcome to the Klaviyo community,
Many email clients don't support animated GIFs due to security or performance reasons. Here's how to ensure your GIF animation works in emails:
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Alternative: Animated GIF with Fallback Image: If an animation is crucial, some Klaviyo email templates allow embedding an animated GIF with a fallback image. The fallback image will display for recipients whose email clients don't support GIFs.
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Test Across Different Clients: During the testing phase, send test emails to various email clients (Gmail, Outlook, Yahoo Mail, etc.) to see how the GIFimage/animation renders in each.
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Use a Static Image: Consider replacing the animated GIF with a high-quality static image of the GIF. This ensures consistent display across all email clients.(final option)
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