Solved
Gift not working in email tests.
How have imported a gif into my email template but it doesnt appear to play when sent as an email.
It will play at the editing stage but when I send a test - it does not move? Am I doing something wrong?
SujalAnswer
Expert Problem Solver II
March 26, 2024
Welcome to the Klaviyo community,
Many email clients don't support animated GIFs due to security or performance reasons. Here's how to ensure your GIF animation works in emails:
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Alternative: Animated GIF with Fallback Image: If an animation is crucial, some Klaviyo email templates allow embedding an animated GIF with a fallback image. The fallback image will display for recipients whose email clients don't support GIFs.
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Test Across Different Clients: During the testing phase, send test emails to various email clients (Gmail, Outlook, Yahoo Mail, etc.) to see how the GIFimage/animation renders in each.
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Use a Static Image: Consider replacing the animated GIF with a high-quality static image of the GIF. This ensures consistent display across all email clients.(final option)
Sujal Shrestha | www.theklientx.com
