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Contributor II
February 21, 2024
Solved

High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

Hi community!

For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. 

This specific bounce reason also happens for other domains, including hotmail.com.

How should I approach this?
Thank you!

This topic has been closed for replies.
kaila.lawrence
Community Manager
February 22, 2024

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁 

1 reply

kaila.lawrence
Community Manager
Community Manager
February 22, 2024

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁