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Contributor II
February 21, 2024
Solved

High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

  • February 21, 2024
  • 1 reply
  • 339 views

Hi community!

For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. 

This specific bounce reason also happens for other domains, including hotmail.com.

How should I approach this?
Thank you!

This topic has been closed for replies.
Best answer by kaila.lawrence

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁 

1 reply

kaila.lawrence
Community Manager
Community Manager
February 22, 2024

Hey there, @olenaseveryn! This is definitely a concern our Deliverability team should investigate further for you and check under the hood. Please reach out to Support and you’ll be routed to the correct team 😁