High bounce rate from Apple addresses

Hi ​@barbiedoll 

Welcome to the community - there are lots of people that can help you.

Let’s start with some basic checks:

• I assume that you checked the spam folder, or equivalent, and the email you sent isn’t there either?
• Have you managed the onboarding by yourself? Have you completed the setup of a branded sending domain?
• When you migrated contacts from Mailchimp and imported into Klaviyo, how did you do that?
  • If you imported contacts into Lists, did you configure single or double-opt-in?
  • For the form you tested, check the consent settings against the List you linked to it. Are you certain you didn’t receive an email asking you to opt-in to receive emails?
• Have you implemented a dedicated click-tracking domain?
• Can you tell us a little more about the email content you’re sending - is it equal parts text/copy and imagery? Or is it all an image?

That’s a few questions, so lets start with that. Once you answer we’ll dig a little deeper.

Thanks,

Ross

hey Ross, 
hopefully I answer everything. 
branded sending domain is set up
I do not have a double opt in. 
I had my developer and a klaviyo rep do the migration and set up. 
It’s about equal parts text and image. 
confused on the click tracking but when I hover a link, this is what it looks like

As for the icloud .com email I set up for myself to trouble shoot, I  did not receive the welcome email (for pop up signup) or the test campaign I sent. Not in junk , it’s nowhere. Completely blocked. It’s definitely specific to Apple, I have only a few other bounces all total but 300+ for apple.
Also, I did sent a plain old test email from the same email address I use in klaviyo from my desktop and that email was icloud received. so it’s just the promotional emails from klaviyo. I understand the bounce message is CS01 but that could be a few things. When I talked with Apple they thought I should request more information and according to apple “If the message is not received, the email provider should follow the bounce message’s instructions on why the message is still being blocked, that should be included in the bounce message.” 
what I am really baffled by is the klaviyo support rep who’s advice to suppress all of the apple “Never engaged” emails. Well, as I pointed out, I didn’t get the emails, so how could I engage? Don’t want to throw away customers.   
would love any and all help to straighten it out. :)

Thanks Ross, 
I have asked Klaviyo to set up dedicated click tracking and it done and verified. 
I’m not sure what you are asking for re:form? It would be any campaign or flow.  
I actually did tests this morning on  dedicated campaigns and they were Icloud received. good news. 
if I look back at where the bulk of the bounces occured, we had a little kerfuffle with the correct email list and accidentally ended up dumping our entire email list into the welcome flow, so that was the HUGE apple bounce. Secondary was the regular campaign that was sent out a day later, so definitely related. So campaigns “might “ be ok? But the welcome flow is still bouncing out and that I don’t know how to address. The website is getdressedcollective.com if you want to register and see if you get welcome emails. That’s all I got, other Klaviyo responding to my support email saying the apple email issue is a known problem they are working on 🙄

Hi ​@barbiedoll,

Just wanted to give you a quick update about this issue! I know it’s been frustrating seeing this higher bounce rate from Apple - definitely want to be sure you can email all your Apple contacts ASAP. The good news is that from what you’ve explained, you’ve been doing everything correctly. The issue arises from a very recent pattern we’ve noticed, where Apple is bouncing a larger number of emails than expected in some situations. While I don’t have a specific fix for you right now, our team is working to resolve this, and we do expect a resolution soon. We’ll keep you in the loop on this one.

Hey Berne, 
I did get an email from klaviyo on 9/4 that the issue was resolve, but it has not been been resolved for me. It’s over 500 emails now, it’s ruining my business and I’m very unhappy with the platform. I’ve spent an inordinate amount of time with apple as well trouble shooting on my personal Icloud and in almost 4 weeks nothing has resolved. I’m pretty much out of patience and thinking about going back to mailchimp. So if you would pass THAT back to the team, as I have, I would appreciate it. Also frustrating niot being able to speak with a human. just sayin…..
b