How can I create a browse abandonment flow with multiple items?

Question

Hi. I am new to klaviyo and I have a question please.

We are using magento 2 integration.

In our previous email marketing platform we had the ability when someone entered the browse product flow to loop in items which are sent in the email ( up to 3 products)

For example:

a client walk in our site and see 3 different product pages.

All these three products then were inserted in the browse abandon emails.

Now here I see the option only to collect 1 product to sent in the mail.

Is it possible to get more products from client’s path and insert them in the emails as a loop?

Thanks

Taylor Tarpley · Accepted Answer

Hi there@giannisgz,Welcome to the Community! Great question!Our native browse abandonment flow does only trigger one itemthat a user viewed before leaving it behind because they are only viewing one page/item when they trigger the ‘Viewed Product’ flow trigger. However, you can definitely reconfigure your Browse Abandonment emails to show multiple items a user viewed before leaving your site, by following our documentation here.Essentially, once you sync your product catalog, you will add a product block into your email template and say how many items you want to show in the block.In order to set your emails in this way, make sure you have these two aspects set up before you build this kind ofBrowse Abandonment flow.You’ve synced your product catalog with KlaviyoYou haveViewed Product tracking enabled.Additionally, as your new to Klaviyo and using Magento 2, I’d recommendjoining a user group based on your industryand learn from your peers in ourShow and tell sectionas well as the additional resources below!Getting Started with Klaviyo Academy CourseProduct Certification Academy CourseThanks for participating in the Community!-Taylor

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