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Z
Contributor I
ZoeL
Contributor I
November 23, 2020
Solved

How can I select a customer with some Shopify tags and not others?

  • November 23, 2020
  • 7 replies
  • 689 views

I have customers who have a number of Shopify tags from self selecting different brands that they like. I want to create a segment of those who are tagged with specific brands but cant see how to do it. Here’s an example - I want to segment customers tagged with Brand A and Brand B - however they may also have tags for Brand Y and Brand Z.  I cant therefore us the option for “Shopify tags contains Brand A or Brand B” as they will also include those with tags for Brand Y and Brand Z. I cant use the does not contain Y and Z as that will exclude A and B. What are my options? Help!   

    This topic has been closed for replies.
    Best answer by Paul S

    Hi @ZoeL, I’m providing some additional information if you would like some screenshots that I’m hoping will be helpful. You can always add “or” statements or “and” statements or a combination depending on the use case:

    Segment People Associated with a Single Shopify Tag Property

    The most common use-case for this list data type is when different tags are being collected as a single property, such as the Shopify Tag property. This allows you to use the property in a segment or filter, and then include as many available tags as you'd like as the property value.mceclip0.png

    For a flow filter, you can also use the "is not in" condition along with the String data type:

    mceclip1.png

    Segment People Without a Shopify Tag

    You might want to create a segment of people who are not associated with a specific Shopify tag. To create this segment, you'll need to filter properties about someone where Shopify Tags are not set.  Note that in this scenario, you'll need to change the data type to Text.

    Filter_Shopify_Tags_Not_Set.png

     

     

    7 replies

    Mailbox Manny
    Partner - Silver
    Mailbox Manny
    Partner - Silver
    November 23, 2020

    To confirm, can you provide an example of how you’ll be using this segment? Wasn’t quite sure on the use case with your example.

     

    I have a list that is set up this way but with sports teams and some (actually most) like more than 1 team.

     

    Subscribe. Segment. Send. Repeat.
      Z
      Contributor I
      ZoeLAuthor
      Contributor I
      November 23, 2020

      Sounds like a similar scenario! Yes, I would want to email this segment, that liked Brand A and Brand B, with products for these brands. But if they also liked Brand Y and Z I don't want them to see these products. Make sense?   

        Mailbox Manny
        Partner - Silver
        Mailbox Manny
        Partner - Silver
        November 23, 2020

        Cool.  So, the way I’ve set it up on our account is that I’ve created a segment for each team.  For example, let’s say there’s 4 teams: Heat, Lakers, Raptors, Bucks.  

         

        I created 4 segments:

        • Lakers Fans
        • Heat Fans
        • Raptors Fans
        • Bucks Fan

        Then when I go to create a campaign, I can include and exclude each segment.  For example, Lakers fans but not Bucks (it will filter out the fans that like both the lakers and the bucks).

         

        Let me know if that helps!

        Subscribe. Segment. Send. Repeat.
          P
          Klaviyo Employee
          Paul SAnswer
          Klaviyo Employee
          November 23, 2020

          Hi @ZoeL, I’m providing some additional information if you would like some screenshots that I’m hoping will be helpful. You can always add “or” statements or “and” statements or a combination depending on the use case:

          Segment People Associated with a Single Shopify Tag Property

          The most common use-case for this list data type is when different tags are being collected as a single property, such as the Shopify Tag property. This allows you to use the property in a segment or filter, and then include as many available tags as you'd like as the property value.mceclip0.png

          For a flow filter, you can also use the "is not in" condition along with the String data type:

          mceclip1.png

          Segment People Without a Shopify Tag

          You might want to create a segment of people who are not associated with a specific Shopify tag. To create this segment, you'll need to filter properties about someone where Shopify Tags are not set.  Note that in this scenario, you'll need to change the data type to Text.

          Filter_Shopify_Tags_Not_Set.png

           

           

            Z
            Contributor I
            ZoeLAuthor
            Contributor I
            November 24, 2020

            Thanks @Paul S and @Manny Singh I’ll see if I can make my segments work now! 

              E
              Contributor II
              embalmskincare
              Contributor II
              August 21, 2021

              how do I apply the tags to customers automatically during checkout?

              David To
              Klaviyo Employee
              David To
              Klaviyo Employee
              August 22, 2021

              Hey @embalmskincare,

              I would double check with Shopify to see if the information is still accurate. But from the following Shopify Community post, it appears automatically tagging customers at checkout requires the use of a third party app: Is there Coding to Autotag a customer when they check out as a guest

              I’m curious as to how this would be accomplished as well and would be interested to hear how other Community members have accomplished this and are willing to share their methods. 

              David

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