how can I use Back in Stock and Not Eliminate the Price from the Item?

Question

I just started using Klaviyo for a work around in Shopify.  I am using “notify when back in Stock”.  This is to eliminate unnecessary chargebacks for items that will not be available, shopify charges credit processing fees regards if the sale completes or not.  My Website Developer told me to use this features however when installing this I have noticed that it Suspends the price of the Item.  This is a huge deal Breaker as how does one shop for a item if there is not Price Shown?  How would they want to proceed based on no Pricing Information?  Help let me know if this is a waste of my time with this feature.  Thank you,

Christiannoerbjerg · Accepted Answer

Hi @Thank you for posting in the Community!It sounds like you're encountering an issue where the "Notify When Back in Stock" feature in Klaviyo is affecting the display of the product price, which can indeed create a poor user experience. Here's a step-by-step guide to help resolve this issue:Understand the feature’s functionality:The "Notify When Back in Stock" feature is designed to engage potential customers when an item is out of stock, but it’s not meant to remove or hide product pricing.Shopify and Klaviyo integration relies on the proper setup of product templates in Shopify. If the price is disappearing, it’s likely due to the specific theme or coding issue in your Shopify product pages.2. Troubleshoot the pricing issueCheck Shopify theme settings:Go to your Shopify Admin > Online Store > Themes.Click "Customize" next to your active theme.Inspect the product page layout to ensure pricing visibility is not tied to stock status.Examine theme code:Navigate to Online Store > Themes > Actions > Edit Code.Look for the product template code (product.liquid or main-product.liquid) and check for conditions tied to the price display, such as:{% if product.available %} {{ product.price }} {% endif %} If pricing is hidden when a product is unavailable, modify this to ensure pricing is always shown: {{ product.price }}Hope that helps or else let me know!:-)Christian Nørbjerg EngerPartner & CPOWeb:Segmento.dkLinkedIn:@christianfromsegmentoVoldbjergvej 22b, 8240 Risskov

MANSIR2094 · Answer

Hello 👋 ​@Martin PerriThe “Notify When Back in Stock” feature can be helpful for reducing chargebacks, but I understand the concern about pricing visibility. Here's how you can address it:1. Review Integration Settings: Check the widget settings in Klaviyo. The price suppression might be a default setup that can be adjusted.2. Customize the Widget: Ask your developer to modify the widget code to display product prices, even for out-of-stock items. This ensures customers can see pricing while signing up for notifications.3. Add Price Information: If customization isn’t feasible, include the price in the product description or in the back-in-stock emails.4. Consider Alternatives: Explore other Shopify apps or native features if Klaviyo doesn’t meet your needs for pricing visibility.Displaying prices is essential for customer trust and decision-making, so customizing or switching tools might be worth considering.Best regards,Mansir

how can I use Back in Stock and Not Eliminate the Price from the Item?

Understand the feature’s functionality:

2. Troubleshoot the pricing issue

4 replies

Understand the feature’s functionality:

2. Troubleshoot the pricing issue

Recommended Steps:

Understand the feature’s functionality:

2. Troubleshoot the pricing issue

Understand the feature’s functionality:

2. Troubleshoot the pricing issue

Recommended Steps:

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