How do I add my team members in partner portal?

3 replies
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I added one of our agency manager few days ago and no I couldn’t find it in dashboard/account. Why can’t you guys make it simple and put it in sidebar or top nav bar for easy navigation?

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Taylor TarpleyAnswer

Community Manager

Hi @adziv,

Welcome to the Community and thanks for sharing your question with us!

To be clear, you navigated to https://partners.klaviyo.com/ and clicked ‘Request an Account’ to grant your team members access and still can’t see them? This should happen immediately. Do they have the same email domain you used to join the program?

I’d reach out to our partner support handle to help you further: partners@klaviyo.com and will pass on this feedback. A user had a similar issue because their team member didn’t have the same email domain.

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @adziv,

Welcome to the Community and thanks for sharing your question with us!

To be clear, you navigated to https://partners.klaviyo.com/ and clicked ‘Request an Account’ to grant your team members access and still can’t see them? This should happen immediately. Do they have the same email domain you used to join the program?

I’d reach out to our partner support handle to help you further: partners@klaviyo.com and will pass on this feedback. A user had a similar issue because their team member didn’t have the same email domain.

Thanks for participating in the Community!

-Taylor

adzivAuthor

Partner

Not everyone is using domain emails, I added one team member yesterday but couldn’t find that link again in dashboard.

Team ADZIV

Taylor Tarpley

Community Manager

Hi @adziv,

Thanks for clarifying this!

I would recommend reaching out to our partner email handle I linked above for additional help getting these team members added in the portal.

-Taylor

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