How I send mail to a database one year after its purchase?

Question

I have a database with people who last year bought for a birthday present on a certain date

for example bought for birthday on October 1, 2020

How do I use that database and send them an email on October 1, 2021?

retention · Accepted Answer

Hi@milovan9926- welcome to the community! I recommend you take a look at this article that shows you how to setup a Flow on a “Date Triggered” event.Guide to Creating a Date Property-Triggered FlowIt requires a bit of setup of custom properties, and you will have to upload the list of people with their “birthday dates” into Klaviyo. But once the dates are in your users’ profile, you can then automatically send an email on that given date (or X days/weeks before that date).When you’re uploading your dates into Klaviyo, one thing that is often tricky is making sure the “date” is in a format that Klaviyo accepts. Here’s more info on that:How to Format Dates for CSV FilesAs a bonus, instead of uploading dates into Klaviyo manually, you can also create a Flow to automate this in the future by setting up a Flow that adds the “date” to Klaviyo - you’ll have to set some Flow Filters to determine which orders are considered “Birthday Purchases” - but if you can, then you can follow this guide to update a Profile with that date:Update Profile Property Action Use CasesHope this helps!

milovan9926 · Answer

Hi@milovan9926- welcome to the community! I recommend you take a look at this article that shows you how to setup a Flow on a “Date Triggered” event.Guide to Creating a Date Property-Triggered FlowIt requires a bit of setup of custom properties, and you will have to upload the list of people with their “birthday dates” into Klaviyo. But once the dates are in your users’ profile, you can then automatically send an email on that given date (or X days/weeks before that date).When you’re uploading your dates into Klaviyo, one thing that is often tricky is making sure the “date” is in a format that Klaviyo accepts. Here’s more info on that:How to Format Dates for CSV FilesAs a bonus, instead of uploading dates into Klaviyo manually, you can also create a Flow to automate this in the future by setting up a Flow that adds the “date” to Klaviyo - you’ll have to set some Flow Filters to determine which orders are considered “Birthday Purchases” - but if you can, then you can follow this guide to update a Profile with that date:Update Profile Property Action Use CasesHope this helps!I am very angry, I have tried everything and it does not work for me.So I have the profile (create a list with my email to test)I did 6 different flows and no mail arrived. I did 1 at 3.30 pm Santiago time, another at 3.30 pm recipient time, another 3.30 pm Argentina time (in case it didn't work), another (3) two days before the anniversary. And nothing works for me !!What can be?My profile:October 19Flows:flow 1flow 2flow 3

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