Hey ​@JacquelineK 

are you not able to change your plan from your settings» billing? 

​@kaila.lawrence ​@stephen.trumble ​@chloe.strange - can you or anyone from your team please help them with this?

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

Hi ​@JacquelineK ! 

Thank you for reaching out to the Community! To cancel your SMS plan, please follow the steps outlined below:

Navigate to Billing: 

In the Billing section, click Cancel Plan.

Select the plan(s) you want to cancel. If you want to cancel your SMS plan, select SMS Plan:

Click Continue. 

Select the reason(s) you want to cancel, then click Continue.

To cancel, click Continue in the upper right.

Select when you want your plan to end. 

Enter the account name to confirm. 

Click Cancel Plan. 

Click Exit. 

I hope this helps! :)

Hi ​@JacquelineK 

Thank you for posting in the Community!

Did you get the issue solved? :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov