How to send form responses to customer service email

Forum|Forum|10 months ago
October 8, 2025
3 replies
227 views

I have set up a contact us form and would like to send the responses to our customer service email.

I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?

Best answer by Meaghan1

You can do this easily in Klaviyo by setting up a flow triggered by your form submission event (e.g., “Filled Out Form”). In the flow, add an “Email” action, and set the recipient as your customer service email address instead of the subscriber. Use dynamic variables (like {{ person.email }} and {{ person.message }}) to include the form responses in the message body. Alternatively, if your form is embedded via Shopify or a custom site, you can set up a notification email or Zapier integration to forward responses directly to your support inbox.

M

Meaghan1Answer

Problem Solver I

You can do this easily in Klaviyo by setting up a flow triggered by your form submission event (e.g., “Filled Out Form”). In the flow, add an “Email” action, and set the recipient as your customer service email address instead of the subscriber. Use dynamic variables (like {{ person.email }} and {{ person.message }}) to include the form responses in the message body. Alternatively, if your form is embedded via Shopify or a custom site, you can set up a notification email or Zapier integration to forward responses directly to your support inbox.

B

brandisocial

Contributor I

I’m confused because wouldn’t this just auto-enter in the contact details of our customer service email?

hariscopywriter

Contributor I

@ewhittle26

Here are your best options depending on your setup:

Option 1: Use a Third-Party Form Tool (Recommended)

Tools like Typeform, JotForm, or Google Forms have built-in email notification features that will automatically forward submission responses to any email address you specify. This is the cleanest solution for a contact form use case.

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Option 2: Zapier or Make (Formerly Integromat)

If you want to keep the form inside Klaviyo, you can:

Trigger a Zap/automation when someone submits the form and is added to a Klaviyo list

Use Zapier/Make to forward the submission data to your customer service email

This requires the form data to be captured as profile properties in Klaviyo so it can be passed along.

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Option 3: Your Website/CMS Form Plugin

If the form lives on your website (Shopify, WordPress, etc.), most form plugins (like Gravity Forms, Contact Form 7, or Shopify's native forms) allow you to set a notification email directly.

@ewhittle26 If you can mention where your contact us form is setup, more specific solution can be devised.

Hariscopywriter

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