I have set up a contact us form and would like to send the responses to our customer service email.
I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?
I have set up a contact us form and would like to send the responses to our customer service email.
I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?
You can do this easily in Klaviyo by setting up a flow triggered by your form submission event (e.g., “Filled Out Form”). In the flow, add an “Email” action, and set the recipient as your customer service email address instead of the subscriber. Use dynamic variables (like {{ person.email }}
and {{ person.message }}
) to include the form responses in the message body. Alternatively, if your form is embedded via Shopify or a custom site, you can set up a notification email or Zapier integration to forward responses directly to your support inbox.
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