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Contributor I
October 9, 2025
Solved

I am having difficulty up grading my plan

  • October 9, 2025
  • 3 replies
  • 64 views

I keep getting an error - Unable to check out. Uk based, tried different cards, clearing cache, incognito. etc etc

No support as I don’t pay for a plan

Help appreciated

 

    Best answer by Byrne C

    Hi ​@Mark23,

    We sometimes see this error if there’s an issue with the billing address you have set on your Billing Preferences page. Can you confirm that the billing address is correct, with no typos, and it matches the billing address of the card you’re trying to pay with? If you’re still seeing issues after that, let me know, and we can look into this further!

    3 replies

    Byrne C
    Community Manager
    Byrne CAnswer
    Community Manager
    October 10, 2025

    Hi ​@Mark23,

    We sometimes see this error if there’s an issue with the billing address you have set on your Billing Preferences page. Can you confirm that the billing address is correct, with no typos, and it matches the billing address of the card you’re trying to pay with? If you’re still seeing issues after that, let me know, and we can look into this further!

    Mark23Author
    Contributor I
    October 10, 2025

    Yes this was the issue, thank you

    Byrne C
    Community Manager
    Community Manager
    October 10, 2025

    No problem! Glad that worked!