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I am having difficulty up grading my plan

  • October 9, 2025
  • 3 replies
  • 18 views

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I keep getting an error - Unable to check out. Uk based, tried different cards, clearing cache, incognito. etc etc

No support as I don’t pay for a plan

Help appreciated

 

Best answer by Byrne C

Hi ​@Mark23,

We sometimes see this error if there’s an issue with the billing address you have set on your Billing Preferences page. Can you confirm that the billing address is correct, with no typos, and it matches the billing address of the card you’re trying to pay with? If you’re still seeing issues after that, let me know, and we can look into this further!

3 replies

Byrne C
Community Manager
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  • Community Manager
  • Answer
  • October 10, 2025

Hi ​@Mark23,

We sometimes see this error if there’s an issue with the billing address you have set on your Billing Preferences page. Can you confirm that the billing address is correct, with no typos, and it matches the billing address of the card you’re trying to pay with? If you’re still seeing issues after that, let me know, and we can look into this further!


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  • Author
  • Contributor I
  • October 10, 2025

Yes this was the issue, thank you


Byrne C
Community Manager
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  • Community Manager
  • October 10, 2025

No problem! Glad that worked!