I am having trouble understanding if/else condition for my custom HTML email

Forum|Forum|2 years ago
September 12, 2023
3 replies
213 views

I am getting trouble understanding how can I apply hide and show block based on event trigger and value for my custom HTML email template.
I have 6 ancillary and I wanna show to specific people who have not purchased it and hide who have purchased that is been purchased.

Flows

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @Sumit_2809,

While we cannot help with troubleshooting custom code, I’d recommend reaching out to one of our plethora of Klaviyo partners, or better yet a Community Champion, to set this up to you!

Thank you for participating in the Community!

-Taylor

stephen.trumble

Klaviyo Alum

Hey @retention

Would you now how to help @Sumit_2809 with his custom HTML email template?

-Stephen

Sumit_2809Author

Problem Solver I

@stephen.trumble , I've attempted to utilize every available action and event property, but what's being copied is {{ event.isbaggagebooked|default:'' }}. According to Klaviyo's logic, it should be event|lookup:'isinsuranceapplied'=="false," or but it doesn't seem to be functioning as expected. It's either getting skipped or hidden, even when the value is "false."

Taylor TarpleyAnswer

Community Manager

Hi @Sumit_2809,

While we cannot help with troubleshooting custom code, I’d recommend reaching out to one of our plethora of Klaviyo partners, or better yet a Community Champion, to set this up to you!

Thank you for participating in the Community!

-Taylor

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials