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i cant Login to Klaviyo from my computer


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I cant log in. When I click on the Log In buton, it take me to a white page.

 

I already clear the cache, delete extensions, but nothing seems to work.

 

Please help !,

 

I can access from my phone, but creating a campaign from phone its really hard.

Best answer by MANSIR2094

Hello ​@Linishc28 ​

Try using a different browser or opening an Incognito window to see if the issue persists. Restart your router and disable any VPNs or firewalls that might be interfering. Right-click on the white page, select Inspect > Console, and check for any errors. If you see a 500 error, it could be a server issue. You can also try logging in from a different internet connection, such as mobile data. Clearing your local DNS cache may help; on Windows, run ipconfig /flushdns in Command Prompt, and on Mac, run sudo killall -HUP mDNSResponder in Terminal. Check status.klaviyo.com to see if there’s an ongoing outage. If the problem continues, do you see any error messages?

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3 replies

TJ Mapes
Problem Solver I
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  • 2025 Champion
  • 6 replies
  • February 21, 2025

Hey, thanks for reaching out to the community Linishc28. I hate to say it, but if your needs are immediate (and with campaigns they usually are) I’d use a different browser for the time being. Then I’d try the tried and true method of restarting your computer. I know it sounds silly, but nice times out of ten it works!

Good luck!


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Hi,
To add onto ​@TJ Mapes answer….also check for any antivirus or firewalls or ad blockers that might be interfering with the login process


MANSIR2094
Problem Solver IV
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  • Problem Solver IV
  • 241 replies
  • Answer
  • February 21, 2025

Hello ​@Linishc28 ​

Try using a different browser or opening an Incognito window to see if the issue persists. Restart your router and disable any VPNs or firewalls that might be interfering. Right-click on the white page, select Inspect > Console, and check for any errors. If you see a 500 error, it could be a server issue. You can also try logging in from a different internet connection, such as mobile data. Clearing your local DNS cache may help; on Windows, run ipconfig /flushdns in Command Prompt, and on Mac, run sudo killall -HUP mDNSResponder in Terminal. Check status.klaviyo.com to see if there’s an ongoing outage. If the problem continues, do you see any error messages?