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Contributor I
June 4, 2021
Solved

I don't have a business email but I put in an email in Klaviyo, is that why my emails are going to spam?

  • June 4, 2021
  • 2 replies
  • 1069 views

I don't have a business email but when klaviyo ask me what should the sending email be I put in one is that why my emails is going to promotios?

    This topic has been closed for replies.
    Best answer by cassy.lee

    Hi @tiana

    Thanks so much for being a part of our Klaviyo Community and for sharing this question! Can you clarify what type of email you included, ie. if its a @gmail, @yahoo, etc.? We generally do not recommend using an email address that is a @gmail.com, @yahoo.com, @hotmail.com, @aol.com, or @outlook.com address, as that does affect the deliverability of your emails. You can update your sending email address by following the instructions in this guide: How to Change the Sender Email Address

    This Community post below will provide some more insight on Email Deliverability Best Practices 

    Additionally, this full Help Center article on Understanding Deliverability Best Practices is also another helpful resource to reference! 

    Thanks and have a great weekend, 
    -Cassy 

    2 replies

    cassy.lee
    cassy.leeAnswer
    Klaviyo Alum
    June 4, 2021

    Hi @tiana

    Thanks so much for being a part of our Klaviyo Community and for sharing this question! Can you clarify what type of email you included, ie. if its a @gmail, @yahoo, etc.? We generally do not recommend using an email address that is a @gmail.com, @yahoo.com, @hotmail.com, @aol.com, or @outlook.com address, as that does affect the deliverability of your emails. You can update your sending email address by following the instructions in this guide: How to Change the Sender Email Address

    This Community post below will provide some more insight on Email Deliverability Best Practices 

    Additionally, this full Help Center article on Understanding Deliverability Best Practices is also another helpful resource to reference! 

    Thanks and have a great weekend, 
    -Cassy 

    tianaAuthor
    Contributor I
    October 25, 2021

    thank you