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Contributor I
CMichael
Contributor I
February 2, 2026
Solved

Incorrect shopify url products

  • February 2, 2026
  • 4 replies
  • 173 views

Hi everyone!

I’m wondering what’s causing my Klaviyo to draw the wrong address from shopify?

The store is chaotic critters, at www.chaoticcritters.com, but when checking the integration, it changes chaotic-critters.myshopify.com to zpzfh9-i0.myshopify.com. I’ve checked the domains, and the previous URL is the primary one.

The product links to the store are all sending people to zpzfh9-i0.myshopify.com, which then redirects, but I’m worried it will hurt the trust if someone sees a link to an unrelated URL.

Is there any way to change this?

Cheers!

Best answer by Byrne C

Hi ​@CMichael,

The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.

4 replies

whereisjad
Expert Problem Solver IV
whereisjad
Expert Problem Solver IV
February 2, 2026

​@CMichael you are referring to an internal configuration only pertinent to the Shopify integration Klaviyo uses to connect to Shopify, its not something your customers will ever see since product urls and links from Klaviyo events used in flows will always include the brand name URL.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/
C
Contributor I
CMichaelAuthor
Contributor I
February 2, 2026

​@CMichael you are referring to an internal configuration only pertinent to the Shopify integration Klaviyo uses to connect to Shopify, its not something your customers will ever see since product urls and links from Klaviyo events used in flows will always include the brand name URL.

Hi Jad,

This is just the email preview, so maybe it’s different live. The links go to the right address, but on hover, the other URL appears


 

Byrne C
Community Manager
Byrne CAnswer
Community Manager
February 3, 2026

Hi ​@CMichael,

The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.

C
Contributor I
CMichaelAuthor
Contributor I
February 4, 2026

Hi ​@CMichael,

The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.

That explains it, will do. Thanks Byrne!

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