Hi everyone!
I’m wondering what’s causing my Klaviyo to draw the wrong address from shopify?
The store is chaotic critters, at www.chaoticcritters.com, but when checking the integration, it changes chaotic-critters.myshopify.com to zpzfh9-i0.myshopify.com. I’ve checked the domains, and the previous URL is the primary one.
The product links to the store are all sending people to zpzfh9-i0.myshopify.com, which then redirects, but I’m worried it will hurt the trust if someone sees a link to an unrelated URL.
Is there any way to change this?
Cheers!
Solved
Incorrect shopify url products
Best answer by Byrne C
Hi
The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.
+17
Hi Jad,
This is just the email preview, so maybe it’s different live. The links go to the right address, but on hover, the other URL appears
+28Hi
The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.
Hi
The Klaviyo support team can actually enable a setting that allows you to display your store’s customer-facing URL when hovering over product blocks, rather than the example.myshopify.com URL. Since this isn’t possible to self-serve, I recommend reaching out to our team at Klaviyo.com/support, and we can get this done for you! If you’re on a free account, and can’t create a ticket, feel free to reach out to me via DM and let me know your email and Klaviyo account, and I can create a ticket with support on your behalf.
That explains it, will do. Thanks Byrne!
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