Integration Shopware 6 & Klaviyo

Forum|Forum|2 years ago
June 5, 2024
7 replies
433 views

I have problems with the metrics from Shopware to Klaviyo at several customers. For example “placed order” and “started checkout” are piece less in Klaviyo than what is actually measured in the shop.

Does anyone have experience with Shopware 6 and Klaviyo and how to set up the metrics properly? Love to hear how you did this.

Best answer by Brian Turcotte

Hi @nynketomorrowmen11!

I have created a Support ticket on your behalf, as this appears to be an issue that is specific to your account.

- Brian

Brian Turcotte

Klaviyo Alum

Hi @nynketomorrowmen11!

Just to clarify - are you saying that your Shopware site and your Klaviyo account show a different volume of orders, or the order prices are not aligned?

- Brian

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nynketomorrowmen11Author

Contributor III

Yes, correct. Shopware 6 webshop and Klaviyo account show different volume of activity/orders! For example, in Shopware we see more than 3k visitors per day but in Klaviyo there are only 200 active on site.

Brian TurcotteAnswer

Klaviyo Alum

Hi @nynketomorrowmen11!

I have created a Support ticket on your behalf, as this appears to be an issue that is specific to your account.

- Brian

L

LydiaQuincy

Contributor II

Hi @nynketomorrowmen11, did this get resolved? Having the same issue

N

nynketomorrowmen11Author

Contributor III

@LydiaQuincy Yes, together with the web developer we solved this question, it is mostly about the plugin you use from Shopware. This needs to be up to date en upgraded to the latest version.

L

LydiaQuincy

Contributor II

Thanks @nynketomorrowmen11! Do you know if you were using the plugin by Shopsy or Overdose Digital?

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nynketomorrowmen11Author

Contributor III

Overdose Digital I believe @LydiaQuincy !