Hi @nynketomorrowmen11!

Just to clarify - are you saying that your Shopware site and your Klaviyo account show a different volume of orders, or the order prices are not aligned?

- Brian

Yes, correct. Shopware 6 webshop and Klaviyo account show different volume of activity/orders! For example, in Shopware we see more than 3k visitors per day but in Klaviyo there are only 200 active on site.

Hi @nynketomorrowmen11!

I have created a Support ticket on your behalf, as this appears to be an issue that is specific to your account. 

- Brian

Hi ​@nynketomorrowmen11, did this get resolved? Having the same issue  

​@LydiaQuincy Yes, together with the web developer we solved this question, it is mostly about the plugin you use from Shopware. This needs to be up to date en upgraded to the latest version.

Thanks ​@nynketomorrowmen11! Do you know if you were using the plugin by Shopsy or Overdose Digital?  

Overdose Digital I believe ​@LydiaQuincy !