Hello!
I'm trying to figure out the process of sending an email when someone orders an item as shown in the attached image.
When I select the item, all the products linked to shopify are not showing up. What should I do?
Solved
Items linked to shopify are not showing up.
+3Best answer by David To
Hey
To put it simply - yes! So long as Klaviyo has recorded a Placed Order associated with this specific product, you’ll shortly see it within the dimensions dropdown.
David
+60Hey
The behavior you’re seeing of not having certain items available to filter off of is a normal occurrence! I’ve previously explained this behavior in the below Community posts:
Essentially, this simply means that Klaviyo has not recorded/recognized a Placed Order event associated with that product yet.
I hope this helps!
David
+3David.
Thanks for the advice.
So, am I correct in understanding that if I purchase an item on shopify, that item will appear here (Dimension value)?
+60Hey
To put it simply - yes! So long as Klaviyo has recorded a Placed Order associated with this specific product, you’ll shortly see it within the dimensions dropdown.
David
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