Items linked to shopify are not showing up.

4 replies
674 views

Hello!
I'm trying to figure out the process of sending an email when someone orders an item as shown in the attached image.
When I select the item, all the products linked to shopify are not showing up. What should I do?

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David ToAnswer

Klaviyo Employee

Hey @neko,

To put it simply - yes! So long as Klaviyo has recorded a Placed Order associated with this specific product, you’ll shortly see it within the dimensions dropdown.

David

David To

Klaviyo Employee

Hey @neko,

The behavior you’re seeing of not having certain items available to filter off of is a normal occurrence! I’ve previously explained this behavior in the below Community posts:

Essentially, this simply means that Klaviyo has not recorded/recognized a Placed Order event associated with that product yet.

I hope this helps!

David

N

nekoAuthor

Contributor III

@David To

David.
Thanks for the advice.
So, am I correct in understanding that if I purchase an item on shopify, that item will appear here (Dimension value)?

David ToAnswer

Klaviyo Employee

Hey @neko,

To put it simply - yes! So long as Klaviyo has recorded a Placed Order associated with this specific product, you’ll shortly see it within the dimensions dropdown.

David

N

nekoAuthor

Contributor III

@David To

Thank you.
I followed your advice and it appears to be working!

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