Klaviyo just sent out a random email, that was not scheduled, and with random images of candles. We sell watches.

Question

Klavio just sent out a random email, that was not scheduled, and with random images of candles. We sell watches.

Byrne C · Accepted Answer

Hi ​@grifithwatches,In that case, I’d recommend reaching out to our support team at klaviyo.com/supportso they can investigate this issue. The only other reason for this I can think of is if you have another Klaviyo account that’s sending emails from your domain, although that’s unlikely. Either way, I can confirm it’s not possible for emails to send from your account if those emails weren’t set up by a user on the account, so our team can definitely look into this to find the email in question!

Byrne C · Answer

Hi ​@grifithwatches,Welcome to the Klaviyo community, and thanks for posting this question.Klaviyo sends out emails using one of 3 methods:Campaigns (one-time messages that you send to a group of people)Flows (automations that you set up that send people messages after they take a certain action, or a certain event occurs)Double opt-in emails (emails asking potential subscribers to confirm their subscriptions).If you haven’t set up any campaigns or flows, and haven’t edited your double opt-in email, then it wouldn’t be possible for an email like this to be sent out. I’d recommend re-checking your campaigns and flows tab. Do you have any recently sent campaigns, or live flows? If so, take a look at the email templates that the messages use, and you’ll most likely find the email with candle imagesamong those templates.I’m assuming that a flow was set up, and one of the emails is still using the default email template, and hasn’t been changed yet to match your branding.

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