Manage preferences page is different to the one in my newsletter

Forum|Forum|3 years ago
August 22, 2023
3 replies
253 views

Hi!

I’ve got a few checkboxes in my preferences and subscribe pages.

However when I receive an email and click the link %manage_preferences% it goes to default one that doesn't have the updated information.

Is this the wrong manage preference link? How could I check?

Thanks

This topic has been closed for replies.

Best answer by David To

Hey @michaeljja,

In addition to the suggestion @Mail-Marketing made, the method and recipients you’re sending your emails to will also dictate which manage preference page gets pulled from that link.

I previously mentioned this in the Community post I’ve shared below:

If the email is being sent either through a metric or segment triggered flow, through a campaign with multiple recipient groups (lists and/or segments), or to a segment, users will be taken to your account default’s consent pages. This includes the account default manage preference page.

On the other hand, if your email was sent through a list triggered flow or a campaign sent to a a singular specific list, they’ll be taken to your list specific consent pages.

You can learn more about this from our Getting started with consent pages Help Center article.

David

M

Mail-Marketing

Problem Solver III

Check in the corresponding list. Maybe you do not use default pages for that list so you are seeing the wrong data.

https://mail-marketing.gr/ - Klaviyo Partner / Master Silver

David ToAnswer

Klaviyo Employee

Hey @michaeljja,

In addition to the suggestion @Mail-Marketing made, the method and recipients you’re sending your emails to will also dictate which manage preference page gets pulled from that link.

I previously mentioned this in the Community post I’ve shared below:

If the email is being sent either through a metric or segment triggered flow, through a campaign with multiple recipient groups (lists and/or segments), or to a segment, users will be taken to your account default’s consent pages. This includes the account default manage preference page.

On the other hand, if your email was sent through a list triggered flow or a campaign sent to a a singular specific list, they’ll be taken to your list specific consent pages.

You can learn more about this from our Getting started with consent pages Help Center article.

David

M

michaeljjaAuthor

Problem Solver I

Ahh fantastic, thanks a lot guys! Had no idea the default pages was in the ‘settings - other’ so that’s really useful!

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