mulitiple same email on sign up

4 replies
128 views

Hello,

Is it possible to get a customer to sign-up multiple times, with same address? Is there any way we can allow that?

This topic has been closed for replies.

Jessica eCommerce BadasseryAnswer

Partner

@lucasat What is the use case for this? Depending on what you’re trying to accomplish, maybe there is a workaround.

Email is the unique identifier in Klaviyo and it will only track a signup for the same list once. So the short answer is no.

The only way to trigger a second sign up event is if they sign up for a different static list.

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

Jessica eCommerce BadasseryAnswer

Partner

@lucasat What is the use case for this? Depending on what you’re trying to accomplish, maybe there is a workaround.

Email is the unique identifier in Klaviyo and it will only track a signup for the same list once. So the short answer is no.

The only way to trigger a second sign up event is if they sign up for a different static list.

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

Taylor Tarpley

Community Manager

Hi @lucasat,

@Jessica eCommerce Badassery is correct here! Do you mind sharing your goal here? Would love to see if we can discover a workaround for you!

-Taylor

L

lucasatAuthor

Contributor I

Hey There!

Thanks for your replies! It's for a form, where people can type in an amount of products they want to purchase. I have attached an image of an example.

Jessica eCommerce Badassery

Partner

@lucasat But what is the end game here. After they fill out the form, are you trying to send a flow and need it to trigger a flow every time they fill it out because they may request this more than once?

If that’s the case, you’ll need to send a custom event to Klaviyo after they fill out the form. Only events will trigger a flow more than once. You can easily do this with Zapier.

Note: If you want to keep historical data on what customers request, I would not use a Klaviyo form. If you’re sending their answers to a profile property, the answers will get overwritten each time they fill it out only showing their most recent data. Instead use a tool that saves individual answers such as a google form, typeform, etc. Then use zapier to send a Klaviyo event and you can include the answers as part of the event data just like an order.

If that’s not the end results you’re looking for, LMK!

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

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