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Need help with new domain sender email.

Forum|Forum|1 year ago
October 10, 2024
1 reply
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+1

danicaruso
Contributor I

Why is Klaviyo not recognizing my new domain sender email?

My email is correct and is being received by email receivers .However, when I try to update in my Klaviyo contact/information page, it says it’s invalid. When I hover over it, it says that my @ symbol is missing.

Best answer by ArpitBanjara

Hey @danicaruso

Its difficult to investigate this without looking at this, but can you try the following?

Can you check if there are any Extra spaces at the beginning or end of the email address. Incorrect characters like commas instead of periods, or hidden characters.
Clear your browser cache and cookies or try using an incognito window to re-enter the email. maybe Try using a different browser to see if the issue persists.

If the issue still persists, I would suggest, connecting with klaviyo chat support here as they would be able take a look at your account and give you a better idea

Cheers

Arpit

+36

ArpitBanjara
Principal User I
384 replies
Answer
Forum|Forum|1 year ago
October 13, 2024

Hey @danicaruso

Its difficult to investigate this without looking at this, but can you try the following?

Can you check if there are any Extra spaces at the beginning or end of the email address. Incorrect characters like commas instead of periods, or hidden characters.
Clear your browser cache and cookies or try using an incognito window to re-enter the email. maybe Try using a different browser to see if the issue persists.

If the issue still persists, I would suggest, connecting with klaviyo chat support here as they would be able take a look at your account and give you a better idea

Cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium - https://flowium.com/lp/klaviyo-agency/

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