New Flow Not Showing

Forum|Forum|1 year ago
April 16, 2025
3 replies
124 views

Hi all, I imagine its user error, but…

I have set up an Abandon Browse flow a couple of times and neither is showing in the list of flows. I have gone through the preview/test etc and they appear as live, but still no show.

Any ideas what is going on?

Best answer by boodsta

Hi @boodsta,

Thanks for posting! Just adding on to what @In the Inbox said – have you checked to make sure that your flows don’t have any filters? I sometimes find myself having put on a filter and then forget to take it off. I would also check to make sure you haven’t accidentally archived any flows. Sometimes the silly little settings are the first ones I overlook!

I have checked them all. Weirdly, I pressed something that looked like an alert on the list and loads appeared in the list. Its a new account to me, hence why I didn’t realise. Started serving so all good

In the Inbox

2025 Champion

Hi @boodsta

Thank you for posting your question in the community, and I’d love to try and help. Could you provide a little more information or screenshots about what you are experiencing?

That said, make sure to check that the Viewed Product event is firing from your website which will be triggering and providing the product data for the browse abandon emails. If you are having other issues, please let me know, and we can troubleshoot further.

Thanks,

@In the Inbox

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

rqcha

2025 Champion

Hi @boodsta,

Thanks for posting! Just adding on to what @In the Inbox said – have you checked to make sure that your flows don’t have any filters? I sometimes find myself having put on a filter and then forget to take it off. I would also check to make sure you haven’t accidentally archived any flows. Sometimes the silly little settings are the first ones I overlook!

Raquel Caticha 🌱 Marketing elf with design opinions at Hazel Village 🌰

B

boodstaAuthorAnswer

Problem Solver I

Hi @boodsta,

Thanks for posting! Just adding on to what @In the Inbox said – have you checked to make sure that your flows don’t have any filters? I sometimes find myself having put on a filter and then forget to take it off. I would also check to make sure you haven’t accidentally archived any flows. Sometimes the silly little settings are the first ones I overlook!

I have checked them all. Weirdly, I pressed something that looked like an alert on the list and loads appeared in the list. Its a new account to me, hence why I didn’t realise. Started serving so all good

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