Solved
newsletter shopify
who to connect the basic newsletter shopify At the bottom of the page to klaviyo ?
People sign up there and it does not show me or update it, i chack on Lists & Segments’, Profiles
i do not know what else to do ...
stephen.trumbleAnswer
Klaviyo Alum
August 26, 2021
Hey
Thank you for reaching out to the Klaviyo Community for help with your signup form. Happy to help!
If people are filling out your signup form but not being added to your list:
- Make sure that you’ve selected a list in the form’s button settings.
- Check your list’s opt-in settings. If the list is set to double opt-in (recommended), then the missing subscribers likely did not complete the confirmation step.
If the number of form submissions doesn’t match the number of people in your list, subscribers might not have completed the confirmation step (if your list is set to double opt-in). It could also reflect duplicate entries. If a subscriber fills out a form repeatedly, each entry will count as one “submission” in your form analytics, but they will only appear in your list one time.
You can also check out this Community Post about how to change the list your Klaviyo signup form is pointed too.
I hope the included links and post help you solve your signup form challenge. Thank you so much for being a part of the Klaviyo Community!
-Stephen