I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?
Answer
Not all emails are sending instantly
+2Best answer by ebusiness pros
Hi
Most likely, if you were sending to a large segment of your list, it took some time for each email to go out to all of the recipients. When you select “send instantly” - that starts the sending process at the time you click that button.
When you check on the campaign now, it should say sending is complete. Do you see that in your reporting now?
If you don’t, then there may be something else happening in your account… but that’s unlikely.
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
+27Hi
Most likely, if you were sending to a large segment of your list, it took some time for each email to go out to all of the recipients. When you select “send instantly” - that starts the sending process at the time you click that button.
When you check on the campaign now, it should say sending is complete. Do you see that in your reporting now?
If you don’t, then there may be something else happening in your account… but that’s unlikely.
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin
+46Another reason why delays might happen is when you select send in recipient timezone.
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit
+19Yeah! Agree with
Also, check the campaign report if it’s showing the full send summary. Even, if this doesn’t work, I’d suggest to reach out to support instantly and they can investigate further.
Regards,
Mohsin
Having trouble getting your emails to the inbox? Not anymore! Get my strategic guidance to understand what you need to change in your email programs to improve your deliverability, engagement and skyrocket your email ROI. Let's talk #loveforemails
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.