Contributor III

Solved

Order Placed if item is out of stock

Forum|Forum|3 years ago
August 31, 2022
6 replies
260 views

Hey Klaviyo folks!

Is there a way to create a flow that sends an email to a customer if the ordered item is out of stock?

The trigger is placed order, and I’m hoping to add a condition that says something along the lines of...if the item ordered quantity is <=0, send an email.

I couldn’t find it.

Thanks!

This topic has been closed for replies.

Best answer by Akers Digital

Are you using Shopify at all?
If so, I think a better user experience would be to turn off the feature to sell a product when inventory is less than 0 and use the Klaviyo Back In Stock notifications tied to a flow instead of taking back orders.

Akers DigitalAnswer

Partner - Silver

Are you using Shopify at all?
If so, I think a better user experience would be to turn off the feature to sell a product when inventory is less than 0 and use the Klaviyo Back In Stock notifications tied to a flow instead of taking back orders.

stephen.trumble

Klaviyo Alum

Hey @Ming_LA

@Akers Digital is 100% right, depending on your integration the best user experience would be to set up a back in stock flow. Here are the different help center articles you might need in order to accomplish this:

Hope this helps!

-Stephen

M

Ming_LAAuthor

Contributor III

OK thanks. Yeah I use Shopify, but I want to continue selling when out of stock but send customers an automated email. I’ll find some other solution.

Mailbox Manny

Partner - Silver

Hi @Ming_LA

Out of curiosity, what would be the reason to keep selling if out stock? Are you able to re-stock quickly?

Just asking in-case there’s a use-case I haven’t seen yet!

Cheers

Subscribe. Segment. Send. Repeat.

M

Ming_LAAuthor

Contributor III

Hi @Ming_LA

Out of curiosity, what would be the reason to keep selling if out stock? Are you able to re-stock quickly?

Just asking in-case there’s a use-case I haven’t seen yet!

Cheers

Yup, pretty much what you said!

B

Blur

Contributor I

Hello, I have the same question. I want to create a post-purchase thank you email flow depending on whether the product variant is in stock or not. The solution of stopping sales when it’s out of stock doesn’t work, as I can restock very quickly. Thank you.

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