Welcome to the community @DishaM13
@eCom2Win_Marketing do you have a pop-up “display on click” option for a form teaser? I’ve never seen that apart from the typical teaser action but that doesn’t stop the form from appearing unless based on rules.
If you don’t have that option either @DishaM13 here’s how to achieve what you want:
On your form, set Timing under Targeting & Behaviour to ‘based on rules’. Then select the rule ‘After visitor sees a certain number of pages’ and set to 100, a high enough number that will never be reached by a site visitor in a session.
Ensure your teaser’s behaviour is set to either ‘before displaying form’ or ‘before displaying form and after form is closed’ depending on how you want it to behave.
The outcome will be that your teaser appears 2 seconds after the page loads, but the pop-up does not appear unless the teaser is clicked.
A custom trigger is for when you want the pop-up to appear on a web button click.
I hope that helps
Regards
Andy