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Contributor I
February 6, 2024
Solved

Popup is adding customer to profile but not list

  • February 6, 2024
  • 2 replies
  • 91 views

I created a welcome popup but it stopped adding emails to my list and only adds to profiles

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi @resche

     

    If the list connected to your Form is set to  double opt in, your subscribers will need to confirm the subscription a second time before being added to the list. If a user submits the form, but doesn’t confirm their subscription a second time, they will be added to the profiles section of your account, but not the list itself! 

     

    Hope this helps!

    -Taylor 

    2 replies

    bluesnapper
    Partner
    Champion & Partner
    February 6, 2024

    Welcome to the community @resche 

    Can you provide more details about your issue?

    Regards

    Andy

    https://bluesnapper.com - Klaviyo Champion '24 & Partner
    Taylor Tarpley
    Community Manager
    Community Manager
    February 12, 2024

    Hi @resche

     

    If the list connected to your Form is set to  double opt in, your subscribers will need to confirm the subscription a second time before being added to the list. If a user submits the form, but doesn’t confirm their subscription a second time, they will be added to the profiles section of your account, but not the list itself! 

     

    Hope this helps!

    -Taylor