Hello there,

I found in my Prestashop 1.7 log this type of entry:

>klaviyo] 403 error while sending Started Checkout event. Invalid API Key.

Also I noticed that some add-to-cart and not any started-checkout events are registered in Klaviyo, while the active-on-site, ordered, placed-order, fulfilled-orders events are registered properly.

I tried going thru the online documentation, and found the ENABLE ONSITE TRACKING instructions. However, when I click on the button ADD for “Add Klaviyo Onsite Javascript”, nothing happens. I cannot go to the next step.

My Prestashop is 1.7.8.8 and I’m using the official PrestaShop Automation con Klaviyo, v1.12.1

Any help, please?

Kind regards.