Price Drop - Using Custom API

Thanks @Dov Do you know if there is any workaround for this at the moment?

Hi @YaelH,

You can review our API documentation to pass an event to us when a drop in price is detected for a product and then use a metric-triggered flow to send an email with this information. Beyond that, there is a feature request that has been filed to make price drop possible for custom integrations.

Thanks for being a community member.

Any update on this? We are trying to create a price drop flow. We can bring in data when a seller price drops on item, but how do we send the email to a customer?

Hi @RyanAmoils!

If you’re not using a BigCommerce, Magento 2, Shopify, or WooCommerce integration, then you would have to create a custom metric using our developer tools to accomplish this.

One route could be to use a webhook to send Viewed Product information to your server when customers view a product. Then, when the price drops, you could reference those Viewed Product events with the price-drop data, and create a custom Price Drop metric using the following guide:

• https://developers.klaviyo.com/en/docs/custom_event_tracking

Then, you would use this metric to trigger a flow that sends an email to the customer.

This workaround would likely require extensive development that would be beyond the scope of Community/Support, so you’re always welcome to reach out to one of our wonderful Official Klaviyo Partners for extra help, if you’re interested.

Thanks for using the Community!

- Brian