Product feed images/thumbnails so small!

Forum|Forum|5 years ago
May 6, 2021
14 replies
1722 views

I can’t seem to find a way to display our product feed images/thumbnails differently/larger. We have a very visual product and the default is just too small. I’ve already tried making the product feed just one column, but it still appears as a tiny rectangle in the body of the email. Especially painful on desktop. Help!

Best answer by Dov

Hello @reneenchristensen,

Thank you so much for sharing your question with the Klaviyo Community.

I am sharing a link to a previous thread below with some suggestions on how to change the image size. Though the thread is about images loading too large, the same solutions can be used to shrink the image size:

For more best practices, including any concerns you may have regarding the image quality or supported images types, we have a great article: how to use images in emails that speaks to these points directly.

Thanks and have a great day.

Show previous replies

L

LittleKoha

Contributor II

hmmm ok thanks for that, hopefully they resolve it soon - especially as we’re heading into the busy season!

Taylor Tarpley

Community Manager

Hi all!

Thank you for sharing this feedback with us! I shared your issues with the template team and they confirmed that what you all are experiencing is due to rendering issues in Outlook. While Outlooks renders emails differently in its inboxes, your other product blocks should be rendering correctly in other inboxes. Here are some helpful Community threads about Outlook that might shed more light on the subject.

You can use tools like Litmus or Email on Acid to test your messages on various devices. Additionally, Litmus wrote an insightful article to further explain Rendering Differences in Microsoft Outlook Clients.

Again, thank you for sharing your valuable input and experience with us!

-Taylor

L

LittleKoha

Contributor II

Thanks Taylor - it’s a shame about Outlook but glad we understand the issue now :)

Q

QVWC SHOP Maz

Contributor I

Hi All,

I’m new to Klaviyo but still experiencing this issue with my product feed images displaying small / thumbnail size.
Any progress on fixing this issue since this discussion 2 years ago?

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