Skip to main content
Contributor I
August 21, 2023
Solved

Products not being removed nor unpublished from catalog after feed synchronization

  • August 21, 2023
  • 4 replies
  • 259 views

Hi,

I’m currently setting up a custom catalog feed on Klaviyo. Because of the number of products we have, they’re splitted into multiple catalog sources.

My question is: how is a product not sold anymore supposed to disappear from the catalog? I’ve tried to sync with almost empty catalog sources to see if almost all my products would disappear or be unpublished, but I still see all the products in the catalog, with the status “Published”. Is there a delay or something before the products from the catalog actually reflects what’s in the synced sources?

Thank you in advance for your help.

    This topic has been closed for replies.
    Best answer by deepvyas

    Hi @Libeo_QA
    I hope reading this below thread would answer or help in sorting your doubts.

     


    Good Day 

    4 replies

    Brian Turcotte
    Klaviyo Alum
    August 22, 2023

    Hi @Libeo_QA!

    I’m going to check on this for you and I’ll update the thread ASAP!

     

    Best,

    Brian

    deepvyasAnswer
    Problem Solver III
    August 23, 2023

    Hi @Libeo_QA
    I hope reading this below thread would answer or help in sorting your doubts.

     


    Good Day 

    Integration Expert | S: deepvyas71 | E: deepvyas71@gmail.com
    Libeo_QAAuthor
    Contributor I
    August 24, 2023

    Hello everyone,

    I don’t know if you did something, Brian, but it seems to be fixed since yesterday. The products in the catalog are all updated with the feed updates. It looks more reactive now than it was a few days ago.

    Thank you for your help!

    Have a good day.

    Brian Turcotte
    Klaviyo Alum
    August 26, 2023

    Hi @Libeo_QA!

    I’m glad it was resolved! It may have been a caching issue if it was resolved on its own like that.

     

    Thanks for using the Community!


    - Brian