Re: Outook 365 email formatting - no paragraphs

Forum|Forum|5 years ago
January 6, 2021
13 replies
1050 views

I am trying to work on my email templates, however in outlook 365 desktop, they show up with no paragraph breaks in them. They look fine out my mobile device. Does anyone have any tips?

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Best answer by alex.hong

Hi there @carrington ,

Thank you for providing the example.

If this is specific to Outlook 365 and Windows Mail (which are both Microsoft products), you would have to play around with the image to get it to render the way you want in those two clients. Adjusting the padding on the template to see how it renders in those clients is a good place to start.

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Hope this helped,

Alex

Show previous replies

C

carrington

Contributor II

Hi @alex.hong

the email is custom coded. no paddings are used anywhere. as i mentioned before, the problem is not the email code (because php mail function and mailchimp can send it with no white line problems).

problem is that klaviyo is changing the code when is sent, introducing the white spaces. is there a way that klaviyo can send the code with no changes?

K

KatieF

Contributor I

@carrington are you still having this problem? my works on web dev guy worked out that the editor adds unnecessary code every time you change something in the editor. It could be doing something similar for you. we had to go back in and delete all the unnecessary stuff in the code for all our text boxes and this seemed to solve weird text issues going into outlook 365, particularly on pc desktop.

this is 100% a Klaviyo issue and not an outlook issue.

Taylor Tarpley

Community Manager

Hi @KatieF,

You’re right that following our recommendations on clearing hidden inline styling can help display issues as mentioned below!

https://community.klaviyo.com/email%2Dtemplates%2Dand%2Dcoupons%2D32/new%2Dand%2Dclassic%2Deditors%2Dclearing%2Dexternal%2Dstyles%2D4571

-Taylor

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