Is there a way to stop customers that have bought 2 items in one transaction ending up in my 'repeat customer split' in my Post Purchase Fllow? I have the generic Post Purchase flow from Klaviyo (almost) set up. This is the Conditional Split Klaviyo have set: 'Placed Order equals 1 over all time where Item Count equals 1'. But when I review it with a customer that has never bought from me before but has bought two items in one transaction they end up receiving my repeat buyer email instead of the New Customer email I want them to receive. How can I get this customer into the New Customer flow?
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Repeat Purchase Flow
+1Best answer by whereisjad
I’m confused. You want them to receive the the new customer thank you email. The first split in the flow has condition that customer has only 1 Placed Order event over all time. I think it should be set up like the screenshot below:
+15
+1Hi
And here is a screen shot of the placed order event (this is a first time customer but he has bought 2 items in one transaction, he needs to be receiving the new customer thank you email):
And here is the Conditional Split info:
The reason I want this New Purchase vs Repeat purchase flow is for sending new customers instructions on how to hang their purchase.
Any tips would be helpful.
+15I’m confused. You want them to receive the the new customer thank you email. The first split in the flow has condition that customer has only 1 Placed Order event over all time. I think it should be set up like the screenshot below:
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