Segment No Longer Updating

Question

I have a segment set up to add profiles for everyone who has visited my site and not purchased. It worked perfectly until mid November. No profiles have been added since then. The integration seems to be working between Klaviyo and Shopify. Any insight on what I can do to get that segment up and running again?

MANSIR2094 · Accepted Answer

Hello ​@dmarksbooseCheck if the segment’s conditions or filters were accidentally modified, preventing new profiles from being added. Verify that the Klaviyo integration with Shopify is syncing all active site events, particularly "Viewed Product" or "Active on Site." Also, ensure your Klaviyo tracking code is correctly installed on your site and firing events properly. If the issue persists, feel free to reach out for hands-on support in resolving this.

Christiannoerbjerg · Answer

Hi ​@dmarksbooseThank you for posting in the Community!If your segment to capture profiles of site visitors who haven't purchased stopped working, here’s a step-by-step plan to diagnose and resolve the issue:1. Verify segment setup:Check Segment Conditions:Confirm the segment uses the right conditions:Behavior trigger: "Has visited site at least once over all time."Exclusion trigger: "Placed Order = 0."Ensure the logic (AND/OR) aligns with your intent.Ensure visitor data is captured correctly:Profiles must have at least an email, phone number, or browser cookie to track visits.Date range:If your segment includes a time frame (e.g., last 30 days), ensure it’s still valid.Live preview:Use Klaviyo's Preview segment feature to see if any profiles match the segment criteria.Hope that helps! :-)Christian Nørbjerg EngerPartner & CPOWeb:Segmento.dkLinkedIn:@christianfromsegmentoVoldbjergvej 22b, 8240 Risskov

1. Verify segment setup:

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials