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Contributor I
September 23, 2021
Solved

Shopify newsletter list does not add on klaviyo

  • September 23, 2021
  • 1 reply
  • 763 views

I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..

    This topic has been closed for replies.
    Best answer by stephen.trumble

    Hey @Nazia 

    The Signup Form Troubleshooting Guide will walk you through all the likely issues to test.

    If your form is not submitting when you click the Submit button:

    • Verify that the list the form is connected to has not been deleted.
    • Verify that the button is a Submit button, not a Close button.
    • Check your inbox for a confirmation email. If your list is set to double opt-in, you will not be added to it until you confirm your subscription.

    If people are filling out your form but not being added to your list: 

    I hope this helps get you on the right track to solve why this isn’t working from you. Thank you so much for being part of the Klaviyo Community!

    1 reply

    stephen.trumble
    Klaviyo Alum
    September 23, 2021

    Hey @Nazia 

    The Signup Form Troubleshooting Guide will walk you through all the likely issues to test.

    If your form is not submitting when you click the Submit button:

    • Verify that the list the form is connected to has not been deleted.
    • Verify that the button is a Submit button, not a Close button.
    • Check your inbox for a confirmation email. If your list is set to double opt-in, you will not be added to it until you confirm your subscription.

    If people are filling out your form but not being added to your list: 

    I hope this helps get you on the right track to solve why this isn’t working from you. Thank you so much for being part of the Klaviyo Community!

    -Stephen