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Shopify newsletter list does not add on klaviyo

  • September 23, 2021
  • 1 reply
  • 751 views

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I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..

Best answer by stephen.trumble

Hey @Nazia 

The Signup Form Troubleshooting Guide will walk you through all the likely issues to test.

If your form is not submitting when you click the Submit button:

  • Verify that the list the form is connected to has not been deleted.
  • Verify that the button is a Submit button, not a Close button.
  • Check your inbox for a confirmation email. If your list is set to double opt-in, you will not be added to it until you confirm your subscription.

If people are filling out your form but not being added to your list: 

I hope this helps get you on the right track to solve why this isn’t working from you. Thank you so much for being part of the Klaviyo Community!

This topic has been closed for replies.

1 reply

stephen.trumble
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  • Klaviyo Alum
  • Answer
  • September 23, 2021

Hey @Nazia 

The Signup Form Troubleshooting Guide will walk you through all the likely issues to test.

If your form is not submitting when you click the Submit button:

  • Verify that the list the form is connected to has not been deleted.
  • Verify that the button is a Submit button, not a Close button.
  • Check your inbox for a confirmation email. If your list is set to double opt-in, you will not be added to it until you confirm your subscription.

If people are filling out your form but not being added to your list: 

I hope this helps get you on the right track to solve why this isn’t working from you. Thank you so much for being part of the Klaviyo Community!