Hello, I have a problem with shopify subscription sign up on my website. The subscribers are not added to my klaviyo “Newsletter” list but it appears at my profilesWhen a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I have “single opt in” selectedI would appreciate any suggestions! Thanks

N

nuumor

Contributor I

Solved

Shopify newsletter subscribers are not sync into klaviyo newsletter list

Forum|Forum|2 years ago
March 10, 2024
5 replies
535 views

Hello,
I have a problem with shopify subscription sign up on my website.

The subscribers are not added to my klaviyo “Newsletter” list but it appears at my profiles

When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo.
In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify.
I have “single opt in” selected

I would appreciate any suggestions!

Thanks

Sign-up forms

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @nuumor,

Following up here!

Are you still having this issue? I would test with a new email and subscribe to your Shopify footer to confirm what Klaviyo list you are brought into!

It seems like your integration is setup correctly, so this should be working! 🤔 I wonder if users came into your account before your List was set to single opt in and these users hadn’t confirmed their subscription a second time just yet and were therefore in the profiles section, but now your ‘Newsletter’ List.

Hope this helps!

-Taylor

stam_marko

Expert Problem Solver II

Hi there,

Can you confirm that your sign-ups form(s) sync with your Newsletter list?

Feel free to reach out at: stam@retenso.com

Kylie W

Champion & Partner

Hi @nuumor

Welcome to the Klaviyo Community and thank you for your question.

Just a few items to check off first;

Is Klaviyo an enabled App in your Shopify Store under Customize?
- You’ll be able to double check this by looking at profiles in Klaviyo and ensuring data is being tracked, ie; Active on Site etc
For the subscription signup, is this via a native Shopify Popup, or checkout?
- Or are you using a Klaviyo Popup to collect subscribers?

Based on your screenshot for sync settings, these customers should just flow through.

Thanks,

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com

N

nuumorAuthor

Contributor I

Hi there,

Can you confirm that your sign-ups form(s) sync with your Newsletter list?

Hi, How can I confirm that my sign-up form is sync with the list? 😅

N

nuumorAuthor

Contributor I

Hi @nuumor

Welcome to the Klaviyo Community and thank you for your question.

Just a few items to check off first;

Is Klaviyo an enabled App in your Shopify Store under Customize?
- You’ll be able to double check this by looking at profiles in Klaviyo and ensuring data is being tracked, ie; Active on Site etc
For the subscription signup, is this via a native Shopify Popup, or checkout?
- Or are you using a Klaviyo Popup to collect subscribers?

Based on your screenshot for sync settings, these customers should just flow through.

Thanks,

Kylie

Hi Kylie,

Are you referring to this? Because I don’t see any Active on Site date being tracked

This is via shopify footer subscription box sign up. For the Klaviyo Popup is working fine

Taylor TarpleyAnswer

Community Manager

Hi @nuumor,

Following up here!

Are you still having this issue? I would test with a new email and subscribe to your Shopify footer to confirm what Klaviyo list you are brought into!

It seems like your integration is setup correctly, so this should be working! 🤔 I wonder if users came into your account before your List was set to single opt in and these users hadn’t confirmed their subscription a second time just yet and were therefore in the profiles section, but now your ‘Newsletter’ List.

Hope this helps!

-Taylor

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