Shopify Refund and Order Cancelled templates

Hi J,

I’d love to learn more about the difference in experience with Shopify refunds/cancellations compared to what Klaviyo offers. Curious if you could provide a little more detail?

Best,

Julie

Hi Julie,

Check out the screenshots of Shopifys Order Cancellation email compared to Klaviyo’

s… No images and no financials… unless they dont show up in preview mode, but there literally seems like major components are missing from this template in order to provide the customer the same data as native Shopify. Thank you

if you compare the code source of shopify cancellation notices, there is all sorts of programming in there related to gift cards and stuff, that are not included in your shopify notification base code.

Facing the same issue and the same needs: the preview block of the “refunded items”. Thank you

Hello @Romano,

Since you are trying to edit and build a product block within a Shopify Notification email, which uses a different set of syntaxes than Klaviyo, I would recommend taking a look and leveraging the Notification Variables Reference guide that Shopify offers here: https://help.shopify.com/en/manual/orders/notifications/email-variables

Through using their guide, you should be able to customize this Shopify specific notification template to highlight the products that were refunded or cancelled as part of the order. Should you need further help customizing these Shopify Notification Templates, feel free to checkout out our extensive network of agency partners who can assist in this customization.

I hope this helps!

David

I’m having the same issues with the Refund Shopify template. Can anyone help and show me what variables or what I need to add? I tried it out by using the Refund template provided by Klaviyo and didn’t edit anything. It is still isn’t showing the details it needs to show. 

Hello @Linh,

Since this would be a Shopify Notification Template, I would suggest using the Notification variables reference guide provided by Shopify to update the template to include the capability for the template to pull in a product image. 

If you need further assistance in editing the Shopify Notification Template to do so, I would further recommend working with an email designer or finding a Klaviyo partner who can further help you in customize your emails. 

Have a great day and thanks for being a Klaviyo Community Member!

David