Contributor II

Solved

Sign-up form not showing in Safari

6 replies
1107 views

I have created an embedded sign-up from which looks great and works correctly in chrome. However if I view the landing page in Safari, the sign-up form doesn’t appear.

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alex.hongAnswer

Klaviyo Alum

Hi @Ebonie,

Thanks for posting to the Community!

We have seen some members run into this issue because they have had multiple instances of the klaviyo.js on their page. This can cause some issues with your signup forms and how your site and klaviyo are interacting in general. In order to see if this might be an issue, please reach out to support to have them take a deep dive into your account.

Additionally, you can test again by clearing the cache first. If that does not work - try opening in a Private Window ( Incognito ) - this will rule out any extensions or Pop-Up Blockers!

Please keep us updated with any follow-ups or supporting details.

Alex

alex.hongAnswer

Klaviyo Alum

Hi @Ebonie,

Thanks for posting to the Community!

We have seen some members run into this issue because they have had multiple instances of the klaviyo.js on their page. This can cause some issues with your signup forms and how your site and klaviyo are interacting in general. In order to see if this might be an issue, please reach out to support to have them take a deep dive into your account.

Additionally, you can test again by clearing the cache first. If that does not work - try opening in a Private Window ( Incognito ) - this will rule out any extensions or Pop-Up Blockers!

Please keep us updated with any follow-ups or supporting details.

Alex

E

EbonieAuthor

Contributor II

Hi @alex.hong

Great thank you, It seems to be working now after checking in incognito

alex.hong

Klaviyo Alum

That’s great @Ebonie glad you could get things to work. Are there any specific steps you don’t mind sharing to how you found a solution?

E

EbonieAuthor

Contributor II

I actually didn’t do anything, I just checked in incognito and it worked. Then I checked again in a normal safari window and there it was

H

HijinxMedia

Contributor I

Has this been resolved with other insights, I have tried your suggestions, I am running into the same issue. Cleared all caches, updated the plugin, but it still does not display on safari browsers. Please let me know.

D

dk13

Contributor I

I’m having exactluy the same problem, it works on incognito but nothing on normal safari… Works fine on chrome too...

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